FAQs & Help
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General Questions
What is EDHBAY.com?
EDHBay is a marketplace that connects MTG players and designers, offering high-quality, affordable custom cards while supporting creators with every sale. Whether casual or competitive, players worldwide can enjoy unique designs with easy, reliable shipping.
How does it work?
Designers upload their custom card creations to EDHBay, where players from around the world can browse and purchase them. Each sale supports the designers, and all orders are printed in high quality and shipped worldwide with secure payment options.
How can I become a seller?
To become a seller, simply send us an email or join our Discord and apply there. We’ll ask to see some of your card creations to ensure they’re a good fit for EDHBay. If approved, you can then register through our “Become a Seller” page. Please don’t register before contacting us — such applications will be ignored.
Shipping
What are shipping costs?
Shipping costs are €9.90 worldwide, but we aim to provide the best service possible — that’s why orders over €50 ship for free.
What are the shipping & delivery times?
All of our cards are printed on demand. Thanks to our extensive experience and streamlined process, we’re able to produce and ship every order within just 1 to 3 days — without compromising on quality.
Delivery times vary depending on your location. We ship from Germany — orders within the EU typically arrive within 2 to 5 days after shipping, while deliveries outside the EU can take 3 to 10 days. However, DHL often delivers faster, so you can usually expect your cards even sooner!
Who do you ship with?
We ship all orders with DHL, ensuring reliable and fast delivery. Every shipment includes tracking, so you can follow your cards every step of the way — and start playing as soon as possible.
Order and payment questions
Can I track my order?
Yes, as soon as your order is shipped, we’ll provide you with a DHL tracking code. You can check the status of your delivery at any time for full peace of mind.
Can I cancel my order?
Please understand that we can only accept cancellations only within 12 hours of purchase, as all cards are printed on demand. Once production begins, the process cannot be reversed.
Do you offer secure and safe payment options?
Yes, we offer a variety of secure payment methods to ensure your safety. If you’re looking for a trustworthy marketplace, you’re in the right place — we support safe options like PayPal and more.
